FAQ: Frequently Asked Questions

Yes. You can check it here Privacy Policy

WooMarkt is responsible for paying the refund costs only in case of defective items or those that have been sent in error, according to our shipping rates.

If you receive a defective or wrong item, you must process a refund request in your Account with the item photos.

We will send you the instructions to follow as soon as possible.

In this case and after our technicians have evaluated your request, you will be paid the amounts of the product and, if applicable, of the shipment (according to our published transport rates), using the same payment method of the purchase.

No problem as long as the unused product (for hygiene) is returned with its original packaging and labels.

We strongly recommend looking at the Size and Equivalences Guide before purchasing, as certain items cannot be refund for hygiene reasons.

You can request refund up to 10 natural days from the receipt of the products.

Send a refund request from your user account and wait for confirmation.

It is simple and fast.

You must enter what you want to refund in its original package, removing any shipping labels and insert in the package the sheet of paper that contains the authorization to return (sheet that you will receive by email after sending the request and that you must print ).

We maintain incredible prices in First Brands, for this reason, we cannot propose the change of items.

You have the possibility of returning all the items that you are not satisfied with within 10 days from the date of receipt of your package.

When you return an item, WooMarkt makes the refund in the form of payment made.

Payment will be made in the shortest possible time from the date of receipt of the returned item.

You can make the request to refund one or more products within 10 calendar days from the date of receipt of the merchandise.