FAQ: Frequently Asked Questions

WooCoin is an exchange value created for use in WooMarkt..

• Every time you buy from WooMarkt you earn WooCoins.
• The first time you register with WooMarkt we credit 50 WooCoins to your account.
• Each WooCoins have up to 0.1 euros of value for exclusive use in WooMarkt.
• You can redeem your WooCoins in the next purchases you make in WooMarkt.
• You need a minimum of 45 euros in your cart to redeem WooCoins.
• If you return a product or cancel an order, you lose the WooCoins that you used in that purchase.
• You will be able to access your account to see the WooCoins balance you have.
• Your WooCoins balance has an expiration of 6 months.

There are 2 levels of role, with a characteristic each one of them. Level up according to orders:

1.- WooMarkt SILVER 

• Earn up to 5% WooCoins on every purchase.
• Free Shipping. (+info)

3.- WooMarkt GOLD 

• Earn up to 8% WooCoins on every purchase.
• Free Shipping. (+info)

WooMarkt reserves the right to modify these conditions totally or partially at any time, without there being any type of claim by the client or third parties. WooCoin has no official monetary value outside the environment of this website.

Yes. You can check it here Privacy Policy

We work with the payment platforms developed by our bank collaborators in order to maintain the security of bank transactions carried out in our online store.

Your bank details are encrypted and transmitted securely to an authorization server where they are verified in collaboration with your bank, thus preventing possible abuse or fraud.
This process is managed by SSL-128 bit encryption technology, one of the most widely used and most effective in the world. During transfers over the Internet, it is impossible to read its content, that is, nothing that is transmitted on the website is legible.

Likewise, our online store is made with the latest security updates and current protocols to make a "SECURE PAYMENT".

WooMarkt does not keep any kind of banking information about our clients and the banking operations carried out.

We remind you that you must notify any fraudulent operation to your bank or to the establishment that issues your card.

In order to guarantee the security of payment in the transactions of our website and applications, WooMarkt carries out controls that allow us to examine the transactions of the orders placed.

If an order does not meet all the guarantees necessary to certify a "SECURE PAYMENT", the order may be canceled, where appropriate, a supplementary request for information or documents may be requested to successfully complete the order.

You can see the status of your order in your account profile, "My orders" area.

At WooMarkt you can pay by credit card and Paypal.

Once you have selected the payment method, you will be re-directed to the totally secure payment space of our bank collaborators.

WooMarkt will not retain any information regarding your payment.

Once the payment is made, we advise you to keep a copy of the summary of your bank transaction

.

You can modify / cancel an order if it is in the "WAITING" phase.

Once the receipt of payment is confirmed, the logistics preparation process will begin and no changes can be made.

However, you can make a return after receiving your order.

To see the proforma invoices of your orders, you must access your Account Profile in the menu on the top left, click on "My Orders" and then on the button corresponding to the PDF to download it.

Items sold on WooMarkt are not warranted, except for watches, which carry a 2-year international warranty.

Those items that are defective or sent in error if they have a free return within the established period

WooMarkt has several Distribution Centers in Europe where merchandise is carefully selected and packaged for quick delivery to the customer. The products are delivered through first-class transport agencies, mainly by DHL, UPS.

All products sold on WooMarkt are 100% original.

All items sold on WooMarkt are 100% original, purchased directly from brands, dealers, or official distributors.

Each item is checked for authenticity and provenance at our Distribution Centers.

At WooMarkt we have a lot of stock and sales movements, therefore to ensure that everything you have added to your cart is in stock, we need to update it with short periods of 1 hour.

By adding products we will notify you of the remaining time you have to complete your purchase.

Yes. At the end of your purchase, if you do not yet have a WooMarkt account or are not logged in, you can do so.